The Relationship Between Compulsory Citizenship Behavior and Work-Family Conflict in Hotel Employees: A Comparison by Gender with Multi-Group Analysis

Abstract

Work-family conflict is closely related to many variables such as employee psychological, physical health, life satisfaction, organizational commitment and performance. Therefore, it is important to identify the determinants of work-family conflict. The aim of the study is to investigate whether the employees' compulsory citizenship behavior influences work-family conflict and whether the perception of work-family conflict differs according to gender. A fivestar hotel in the Belek region of Antalya is the universe of the research. Data were collected from a total of 227 participants working in the hotel in July 2019 with a convenience sampling method and self-assessment questionnaires. SPSS and AMOS 23.0 programs were used in the analysis of the data. Structural model was used to test the research hypotheses. As a result of the analyzes, it was seen that compulsory citizenship behavior significantly and positively affected the workfamily conflict. In addition, it was determined by multigroup analysis that the positive relationship between compulsory citizenship behavior and work-family conflict was stronger for females.