The Mediating Role of Emotional Intelligence in The Impact of Perfectionism on Problem Solving Skills: An Application for Tourist Guides

Abstract

The aim of this study is to test whether emotional intelligence has an intermediary effect on the problem-solving skills of professional tourist guides with perfectionist personality traits. Field research was conducted within the study in order to analyze the suggestions about perfectionism which is detailed in the theoretical part of the study as well as the suggestions regarding the interaction of problem-solving skills and emotional intelligence on an empirical basis by collecting data through survey techniques. Within the scope of this study, 410 professional tourist guides were included in the study and research data were obtained. The obtained data was loaded into statistical programs and analyzed using appropriate analysis techniques. Whether there is an intermediary role in the relationship between the variables has been demonstrated by the structural equation model. As a result of the mediation test, it has been revealed that emotional intelligence has an intermediary role in the relationship between perfectionism and problem-solving skills. According to the results of bootstrapping, the indirect effect of emotional intelligence on perfectionism and problem-solving skills was found to be significant.