Factors Affecting the Intention to Leave in İstanbul Hotels: Determining the Human Resource Management Strategies

Abstract

The study aims to determine the sources of intention to quit using hotel categories and employee groups and propose effective human resource management (HRM) strategies. The data was collected from the employees (n1=707), managers (n2=137), and HRM departments of 38 city hotels in Istanbul. The results showed significant differences in the intention to quit according to hotel categories and employee groups. Given that educated employees were more likely to quit, coaching and mentoring activities to meet the employees' growth needs are recommended. As trust in the employer was found to be essential for managers, timely and accurate communication
of strategies was suggested. Intention to quit among managers and employees of the 3-star hotels was lower compared with their counterparts. It was concluded that HRM strategies to increase the autonomy of staff could be beneficial. The study findings contribute to the high-performance human resource practices and contextualist approach in management theory.