A Qualitative Study on Happiness Perceptions of Hotel Businesses Employees

Abstract

In this study, it is aimed to determine the happy and unhappy elements of the employees working in 5-star hotels in Nevşehir. For this purpose, data were collected by interviewing employees working in four 5-star hotels between the 1st of March and 4th of March, 2019 in Nevşehir. In the study, it was determined that the factors that caused the employees of the hotel enterprises happy and unhappy at the workplace were from the workplace and from the outside of the work. As a result of the research; while the most happy and unhappy employees at the workplace are salaries and fair workplaces, the most important factor that makes the employee happy and unhappy at work is family and social life.