Determining the Effectiveness of Marketing Communication on the Websites of Food and Beverage Businesses: The Case of Kocaeli

Abstract

In this study, it is aimed to determine how effectively food and beverage businesses use marketing communication on their websites. The population of the study consisted of seven (7) food and beverage businesses operating in Kocaeli. Due to the number of business, total population sampling method was applied in the study. The web sites of the businesses were analyzed by content analysis on the basis of advertising, public relations, direct marketing and sales development activities, which are the means of marketing communication between 01-30 November 2019. At the end of the study, it was found that public relations (23,4%), sales development (28,7%), advertising and direct marketing (35,8%) activities were used at low level on the websites of food and beverage businesses. In this context, it is concluded that food and beverage businesses use web sites low effective which are marketing communication tools in order to increase sales of products and services (30,9%) in Kocaeli province which is on the way to becoming a tourism city.