Determination of Patience Levels of Front Office and Food and Beverage

Abstract

In this study, it was aimed to determine the patience levels of the front office and service personnel employed in the hotels with tourism certificates operating in the province of Kahramanmaraş and to examine whether the patience levels differ according to demographic and professional variables. The sample of the study consists of 182 front offices and service personnel working in hotel businesses with tourism certificates operating in Kahramanmaraş province in February and March 2019. The data of the research were collected by the survey method. The data obtained were analyzed with descriptive statistics techniques, Mann Whitney U Test and Kruskal Wallis Test. As a result of the research, it has been determined that the patience levels of the front desk and service personnel are predominantly high and the level of patience differs according to the marital status and sector experience, but not according to gender, age, education status and department. The obtained results are discussed within the scope of the literature and some suggestions are presented.