A Research on The Expectations of Disabled Individuals from Hospitality Enterprises for Tourism Participation and Current Situation Determination

Abstract

The aim of the research is to examine the expectations of individuals with disabilities from the hospitality establishments for their participation of tourism activities and for determining the current situation in İstanbul. A questionnaire form consisting of 33 questions has been created for this purpose. This questionnaire, consisting of three parts, consists of demographic variables in the first part, expectations from accommodation companies in the second part, and statements regarding the current situation determination of the suitability of accommodation enterprises for individuals with disabilities in the third part. The questionnaire form was applied to 350 disabled people who can be reached in Istanbul Province. Statistical analysis was made with 350 questionnaires in total. Likert type 5 scaling was used as the scale. The questionnaires were analyzed through the SPSS program, and the results were interpreted with the help of frequency analysis. As a result of the research, it has been determined that the negative opinion of the disabled individuals about the accommodation establishments is dominant, and the level of satisfaction about the structure, services and equipment of the enterprise is seen to be low. In addition, it was concluded that although the disabled individuals have intentions to participate in tourism, their level of participation in tourism movements is low.